Service Animals - How can I know if an animal is really an ADA-certified service animal or a pet?
Unfortunately, the law does not allow you to ask for any documentation or certification that an animal is a service animal. According to the Mass.gov website, however, you can inquire if it is a service animal required because of a disability or what tasks the animal performs.
Landlords are required to make reasonable accommodation for service animals but if, for example, the person has a breed of dog that is not allowed by your insurance company, you should be able to refuse the animal.
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